Please read the terms and conditions below carefully. They outline important aspects of our transaction, aiming to ensure fairness and satisfaction for both you, the customer, and us, the seller. Although legal measures are described here to protect both parties, we’re always here to help resolve any issues in a fair and timely manner. Should you encounter any problems, please don’t hesitate to contact us at [email protected].
Product Buy & Delivery Policy
- All payments are processed securely through Stripe. We do not directly process payments through our website. Consequently, we cannot take responsibility for any problems you might encounter with your payment process, but we’re here to assist in resolving any issues within our capacity.
Refund Policy
- Given the nature of our physical products, we accept returns under specific conditions. If the product is damaged upon delivery or if you receive a defective product (not resulting from misuse), please contact us for a replacement.
- You have 14 days from the receipt of your purchase to notify us of any issues that do not meet your expectations. We will require proof of the issue (such as photos or detailed descriptions) to process a refund or replacement.
- Qualifying returns will be refunded the full amount, minus any handling charges. Refunds are typically processed within 3–5 business days upon approval of the return. Refunds will be applied to the original payment method.
Lifetime Warranty Policy
We are proud to offer a Lifetime Warranty for Rebel 3D Prints products against defects in materials and workmanship to the original purchaser. If your product is damaged or malfunctions, please provide proof, and we will replace it at no additional cost. This warranty does not cover damages due to accidents, misuse, unauthorized repairs, or normal wear and tear. To initiate a warranty claim, please contact us at [email protected] with a detailed description of the issue and proof of purchase.
Support Policy
We are committed to your satisfaction and the performance of your Rebel 3D Prints products. Our support includes:
- Assistance with product setup and usage.
- Help with any functional issues.
- Addressing defects or malfunctions as per our Lifetime Warranty policy.
Our goal is to ensure that you have the best possible experience with Rebel 3D Prints, enhancing your rides and taking care of your bike with ease and confidence.
Data Privacy
We respect your privacy and are committed to protecting your personal data. Any information you provide to us will be handled in accordance with our Privacy Policy. We do not share your information with third parties except as necessary to process your orders and provide customer support.
Legal Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Disclaimers
- Rebel 3D Prints is not responsible for any indirect, special, or consequential damages resulting from the use of our products.
- The information provided on our website is for general information purposes only and does not constitute legal advice.
- Products sold by Rebel 3D Prints should be used in accordance with local laws and regulations. It is the customer’s responsibility to ensure compliance with all relevant laws. Rebel 3D Prints is not liable for any misuse of the products that results in legal violations.